3.1.1. If necessary, carry out inspection and (or) survey of the Customer to establish the provisional diagnosis and scope of treatment, a full clinical examination, diagnostic examination in full, in accordance with the requirements to compile and coordinate with the Client's service plan, with specific medical events, sequence, and timing of their execution. The service plan can be drawn up orally or in writing and recorded in the dental outpatient card.
3.1.2. conduct an examination of the Customer's body, if necessary, send for additional consultations and examinations with specialized specialists, including in other organizations and institutions, in order to clarify the diagnosis, determine contraindications, and clarify treatment methods. The results of the examination, survey and conclusions, the treatment plan, the development of possible complications should be reflected in the dental outpatient card, and (or) in the Informed preliminary consent to medical intervention, and (or) in the recommendations of the Customer.
3.1.3. Provide timely and high-quality information to the Customer and provide quality services in accordance with the prescribed medical technologies and standards approved by the Ministry of health and the head of the organization. Use only licensed, patented methods and techniques recommended by medical practice in the course of treatment.
3.1.4. Familiarize the Customer with the methodology of the upcoming treatment/service provision and the price list in effect at the time of service provision; inform the Customer before starting work about all problems that may arise in the course of treatment/service provision; agree on the cost of treatment; familiarize the Customer with adverse reactions and possible complications and under the signature get "Informed voluntary consent to medical intervention", which is recorded and attached to the dental outpatient card, as its integral part (insert).
3.1.5. Inform the Customer about the prescriptions and recommendations that must be followed to maintain the achieved result of treatment.
3.1.6. Coordinate with the Customer the time and date of service provision.
3.1.7. Observe the Customer (if necessary) for a period determined by the doctor's indications.
3.1.8. inform the Customer about possible circumstances that arise during treatment, which may lead to changes in the scope of services and possible complications during treatment, and reflect this in the dental outpatient card with the Customer's mandatory signature. All changes are reflected in the dental outpatient card.
3.1.9. if the Customer is found to have diseases that were not known at the conclusion of the contract, inform the Customer of their presence and offer methods for further diagnosis and treatment, taking into account the Customer's contraindications.
3.1.11. Perform all manipulations, diagnostic and therapeutic interventions, taking into account the objective state of health of the Customer at the time of rendering the service.
3.1.12. Ensure confidentiality of the Customer's health status in accordance with the legislation on medical secrecy and information protection (medical secrecy).
3.1.13. Provide the Customer with a direct familiarization with the dental outpatient card that reflects the state of their health, and issue to the Customer or its
to the legal representative, an extract reflecting the Customer's health status, types and volumes of paid services rendered, in accordance with the requirements of the current legislation of the Republic of Belarus. The procedure for issuing extracts from medical records is carried out in accordance with the decree of the President of the Republic of Belarus No. 200 of 26.04.2010 "on approval of the list of administrative procedures carried out by state bodies and other state organizations on citizens 'applications", established in the internal regulations For patients.
3.2. THE CONTRACTOR HAS THE RIGHT TO:
3.2.1. At its discretion, to change the price list of services. The price list is an official document of the Contractor and contains a full list of services that can be provided under this agreement.
3.2.2. Independently solve all issues related to the technique of treatment, the method of anesthesia, the selection of medicines and materials, the number of x-rays performed, the need for photographs and other diagnostic measures that the Contractor deems necessary for planning and conducting treatment of the Customer. If the Contractor does not have the appropriate technical capabilities, the Contractor reserves the right to refer the Customer to another healthcare organization.
3.2.3. in case of emergency conditions, the Contractor has the right to independently determine the scope of research and surgical interventions necessary for diagnosis, examination and medical care, including those not provided for in this agreement.
3.2.4. the Contractor and its authorized persons have the right to take photos and videos when providing services for monitoring or evaluating the quality of services provided. All photo and video materials and rights to them belong to the Performer. The customer accepts the condition that during the provision of services and related activities, photo and video recording will be carried out, using video cameras and microphones to obtain video information and record the resulting image and sound.
3.2.5. Require the Customer to comply with:
- schedule of procedures (if necessary and according to the doctor's indications);
- compliance with internal rules and regulations;
- strict compliance with the recommendations given by the attending physician, the mode of taking medications, the diet and other prescriptions.
3.2.6. Refuse admission to the Customer or unilaterally terminate treatment and / or examination, immediately notifying the Customer in the following cases:
- the presence of medical contraindications;
- if the Customer provides incomplete and / or inaccurate information related to the Customer's health;
- state of alcoholic, narcotic or toxic intoxication, incorrect behavior towards the staff;
- repeated delays at the reception;
- if the Customer's actions threaten the life and health of the staff;
- if it is impossible to establish therapeutic cooperation with the Customer, subject to strict compliance with the requirements of article 17 of the Law of the Republic of Belarus "on health care".
- if the required services are not included in the treatment plan specified in
dental outpatient card;
- insufficient competence or lack of the necessary technical capability to provide the required type of service;
- contradictions of this type of medical service to the doctor's moral principles;
- when the Client their treatment regimens, failure to follow Customer instructions (recommendations) the attending physician providing the service, the systematic absence (more than two times in a row) to receive, without good reason, if such termination of treatment and/or examinations not directly threaten the life of the Customer and the health of others. The Contractor shall not compensate the Customer the cost of treatment, made in advance, in accordance with the rules of item 2 of article 352 of GK of Belarus.
The contractor does not provide medical services if it is impossible to provide services safely, including if the doctor has identified the Customer's allergic reactions, contraindications or certain diseases (including acute inflammatory infectious diseases), a state of intoxication.
3.2.7. Postpone or cancel the treatment event, including-on the day of the procedure - if the Customer finds contraindications, both on the part of the oral organs and on the General condition of the body. Refuse to provide the service if the Customer identifies contraindications to it.
3.2.8. in the event of unforeseen complications that threaten the Customer's health during the examination and treatment, the Contractor has the right to change the nature of treatment, with the prior notification and consent of the Customer;
3.2.9. if the Customer is late for the reception by more than 20 minutes from the time appointed by the Contractor, assign the service to another day agreed with the Customer, taking into account its loading schedule.
3.2.10. if the clinical situation changes, change the plan and (or) terms of services/treatment with the consent of the Customer. And if the Customer does not agree with the proposed changes - to interrupt the provision of services/treatment and terminate the contract. If the Client does not object in writing, treatment continues under the new conditions.
3.2.11. in case of unexpected absence of a doctor on the day appointed for treatment/provision of services, the Contractor has the right to appoint another doctor for treatment/provision of services.
3.2.12. If the Customer refuses to receive the service and demands a refund of the money paid, deduct from the Customer the costs associated with the preparation of the service and the materials actually spent, if the service could not be rendered, or its provision was interrupted due to the fault of the Customer.
3.2.13. To terminate this agreement if Customer does not agree with the proposed By the treatment plan, its cost made by the Contractor to the treatment plan changes in content, timing and cost of the medical services, failing to provide this clinical case required by the Customer the service by the provider, if the Customer refuses to continue treatment, the systematic absence of the Customer at the reception without notice and without good reason, failure to comply with the Customer's medical recommendations and appointments, including the treatment regime, the violation of any terms of payment, specified in Chapter 4 of this agreement, as well as in case of violation by the Customer of clause 3.3. of this agreement.
3.2.14. Demand compensation for material losses from the Customer in case of damage to the Contractor's property