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About US
Dental Expert
Since 1995, we have been engaged in dental implantation, prosthetics, dental treatment and prevention of dental diseases using the equipment of world leaders in dentistry, such as A-Dec, NSK, Sirona, Planmeca, W&H, AB Dental, Straumann, Nobel, Alpha-Bio Tec, Megagen.

Patients from the USA, Israel, Germany, Spain, Italy, France, Japan, great Britain, Ireland, UAE, Poland, Russia, Lithuania, Estonia, Latvia and Africa come to us.

We are ready to offer you high accuracy, aesthetics and speed of prosthetics thanks to the use of modern digital technologies that eliminate the human factor at many stages of the manufacture of dentures

The main goal of our clinic is the maximum degree of patient satisfaction with the achieved result of treatment

We offer you the most informative methods of x-ray examination and digital 3D treatment planning using the most modern equipment-the Planmeca Pro-Max 3D cone-beam computed tomograph.

For many years we specialize in the most up-to-date dental complex services: fast and painless dental implantation, prosthetics with metal-free dentures based on zirconium dioxide and lithium disilicate (press ceramics / e-max) , harmless teeth whitening with the American Opalescence Boost system, high-quality endodontic root canal treatment using endodontic tips, effective treatment of caries and other diseases of the teeth and gums.
Licenses:
Public contract for the provision of medical services:
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This document is published By the private medical unitary enterprise "Sonrisa" on the Internet at the address: dentalexpert.by is, in accordance with paragraph 2 of article 407 of the Civil code of the Republic of Belarus, a public offer to each individual, hereinafter referred to as the Customer, who applied for medical services.

The term of this offer is set from November 25, 2020 for the entire period of validity of the special permit (license) for the right to carry out medical activities No. M-6916 issued by the Ministry of health of the Republic of Belarus on 29.06.2011 and registered in the register of special permits (licenses) Ministry of health of the Republic of Belarus.

The acceptance of an offer means that the Customer agrees with all the provisions of this proposal (offer), and is equivalent, in accordance with article 396 of the Civil code of the Republic of Belarus, the award of a public contract for the provision of medical services to Private medical unitary enterprise "Sonrisa", hereinafter referred to as Performer, represented by Director-Khomich E. V. acting on the basis of the Charter, every individual or legal entity, hereinafter referred to as the Customer, which appealed to the Contractor for such services.

A public contract for the provision of paid medical services must be accepted by the Customer by joining the contract as a whole without any conditions, exceptions and reservations (article 398 of the Civil code of the Republic of Belarus).
Full and unconditional acceptance of this public offer is payment by the Customer for the medical services offered by the Contractor (clause 3 of article 408 of the Civil code of the Republic of Belarus).
This Agreement, subject to the procedure for its acceptance, is considered concluded in simple written form (paragraphs 2, 3 of article 404 and paragraph 3 of article 408 of the Civil code of the Republic of Belarus).

Services under this agreement may be rendered repeatedly.
The contract is considered concluded between the Contractor and the Customer at the time of acceptance by the Customer of the Contractor's public offer – putting his own handwritten signature on the medical documentation and (or) making actual payment for the services rendered.
A public contract for the provision of paid medical services must be accepted by the Customer by joining it as a whole

1. SUBJECT OF THE AGREEMENT
1.1. under the Agreement, the Contractor undertakes to provide the list of medical services agreed by the parties (in accordance with the treatment plan) on behalf of the Customer on a paid basis, in accordance with the available special permission (license) Ministry of health of the Republic of Belarus for the right to carry out medical
m-6916, issued on the basis of decision No. 10.5 of 29.06.2011 and registered in the register of licenses of the Ministry of health of the Republic of Belarus, hereinafter referred to as "Services" that meet the requirements for diagnostic, prevention and treatment methods permitted on the territory of the Republic of Belarus.

1.2. The list of actions that should make the Contractor in the execution of this Agreement, the amount, the requirements and characteristics of Services provided, and other information that are essential for the provision of Services are fixed in the dental medical card form № 043/a-10 patient are an integral part of the Contract.

1.3. the Customer voluntarily assumes the obligation to pay the cost of services provided under this agreement in a timely manner and to comply with the Contractor's requirements that ensure timely and high-quality provision of medical services, including providing the necessary information.

1.4. the Contractor independently sets the time and order of reception of the Customer, determines the indications, contraindications and the need to perform medical manipulations, their types and deadlines, the medicines used in this case, medical devices and other consumables. Paid medical services are provided to the Customer at his request on the basis of a Contract concluded with him, if there are medical indications. The customer agrees with the Contractor on the date of acceptance. Services under this agreement may be provided by the Contractor repeatedly during the term of its validity.

1.5. the service delivery Period depends on the Customer's health condition, the period required for manufacturing the medical device, the doctor's work schedule, and the Customer's visit schedule.

1.6. on behalf of the Contractor, the doctor who provides paid services undertakes to provide services of appropriate quality in the amount agreed by the parties in the treatment plan, according to the dental outpatient card.

1.7. The customer hereby confirms that he provided in an accessible form information about the availability of appropriate types and volumes of services as well as full information on the activities of the Contractor's license number, information about the issuing authority, information on name, position and qualifications of the doctor and other persons directly involved in the provision of services, information on health status, presence of disease, diagnosis and prognosis, methods of diagnosis, treatment, possible complications and associated risks arising from the provision of services, possible options for medical intervention, their consequences, as well as the results of services rendered, is familiar with the price list for paid services and voluntarily agrees to the provision of paid services by the Contractor.
By entering into this agreement, the Customer confirms that they have been informed that audio and video surveillance is being conducted at the Contractor's premises at 22-281 Gorodetskaya street, Minsk. The parties agreed that the Customer, by joining this agreement, gives the Contractor consent to video recording in the Contractor's premises in order to ensure security, guarantee the safety of property, prevent possible crimes, as well as improve the quality of medical services, improve the service system, ensure consumer rights in the provision of medical services and prevent the occurrence of conflict situations.

1.8. a Necessary condition for the performance of the contract is the Customer's informed voluntary consent to medical intervention, confirmed by personal information
the Customer's signature. The parties agreed that such consent is also a confirmation that the Contractor has provided the Customer with all the necessary information required by the current legislation in the field of health care and consumer protection, and is also an expression of the Customer's voluntary informed consent to the proposed medical interventions and services, methods of providing medical services, materials, etc., in accordance with this agreement in accordance with the requirements of the Law of the Republic of Belarus "on health care".

1.9. under this agreement, the Customer may be provided with services in accordance with the price list in force at the time of rendering the services.

1.10. when executing this agreement, the parties are guided by the current legislation of the Republic of Belarus.
2. PROCEDURE FOR CONCLUDING AN AGREEMENT
2.1. This agreement is a public agreement (article 396 of the Civil code of the Republic of Belarus), in accordance with which the Contractor undertakes to provide services at the address: Minsk, Gorodetskaya str., 22-281, in respect of each of the Customers who apply to the Contractor for such services.

2.2. The placement of the agreement in the clinic, on the official website of the Contractor is a public offer of the Contractor in accordance with paragraph 2 of article 407 of the Civil code of the Republic of Belarus on the basis of which the Contractor will enter into a contract with any Customer who agrees to its conclusion.

2.3. the Conclusion of this agreement is made by joining the Customer to this agreement, that is, by accepting (accepting) the Terms of this agreement as a whole, without any conditions, exceptions and reservations (article 398 of the Civil code of the Republic of Belarus). To conclude this agreement, the Customer must issue a dental outpatient card from the Contractor upon request.

2.4. the Contract is considered concluded from the moment the Customer signs the medical documentation (dental outpatient card).
In other cases, the fact of acceptance by the Customer of the terms of this Agreement is the actual payment by the Customer of the services ordered by him in the manner and under the conditions specified in this Agreement (clause 3 of article 408 of the Civil Code of the Republic of Belarus).

2.5. This Agreement, subject to the procedure for its acceptance, is considered concluded in simple written form (paragraphs 2, 3 of article 404 and paragraph 3 of article 408 of the Civil code of the Republic of Belarus). The Parties recognize the location of the Contractor as the place of conclusion of the contract: Minsk, 22-281 Gorodetskaya street.

2.6. the Customer's Accession to this agreement, i.e. acceptance of the terms of this agreement by the Customer, is a confirmation of familiarization with the text of this agreement, the "internal regulations for patients", the price list and other local documents of the Contractor developed and intended to regulate relations with the Customer.

2.7. the Customer Hereby confirms that by accepting this agreement, he agrees and recognizes that he is bound to fulfill and comply with the terms of the agreement, as well as the conditions stipulated in the above documents. Claims related to the reference to ignorance or lack of familiarization with these documents are not accepted.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES (CONTRACTOR)
3.1.1. If necessary, carry out inspection and (or) survey of the Customer to establish the provisional diagnosis and scope of treatment, a full clinical examination, diagnostic examination in full, in accordance with the requirements to compile and coordinate with the Client's service plan, with specific medical events, sequence, and timing of their execution. The service plan can be drawn up orally or in writing and recorded in the dental outpatient card.

3.1.2. conduct an examination of the Customer's body, if necessary, send for additional consultations and examinations with specialized specialists, including in other organizations and institutions, in order to clarify the diagnosis, determine contraindications, and clarify treatment methods. The results of the examination, survey and conclusions, the treatment plan, the development of possible complications should be reflected in the dental outpatient card, and (or) in the Informed preliminary consent to medical intervention, and (or) in the recommendations of the Customer.

3.1.3. Provide timely and high-quality information to the Customer and provide quality services in accordance with the prescribed medical technologies and standards approved by the Ministry of health and the head of the organization. Use only licensed, patented methods and techniques recommended by medical practice in the course of treatment.

3.1.4. Familiarize the Customer with the methodology of the upcoming treatment/service provision and the price list in effect at the time of service provision; inform the Customer before starting work about all problems that may arise in the course of treatment/service provision; agree on the cost of treatment; familiarize the Customer with adverse reactions and possible complications and under the signature get "Informed voluntary consent to medical intervention", which is recorded and attached to the dental outpatient card, as its integral part (insert).

3.1.5. Inform the Customer about the prescriptions and recommendations that must be followed to maintain the achieved result of treatment.

3.1.6. Coordinate with the Customer the time and date of service provision.

3.1.7. Observe the Customer (if necessary) for a period determined by the doctor's indications.

3.1.8. inform the Customer about possible circumstances that arise during treatment, which may lead to changes in the scope of services and possible complications during treatment, and reflect this in the dental outpatient card with the Customer's mandatory signature. All changes are reflected in the dental outpatient card.

3.1.9. if the Customer is found to have diseases that were not known at the conclusion of the contract, inform the Customer of their presence and offer methods for further diagnosis and treatment, taking into account the Customer's contraindications.

3.1.11. Perform all manipulations, diagnostic and therapeutic interventions, taking into account the objective state of health of the Customer at the time of rendering the service.

3.1.12. Ensure confidentiality of the Customer's health status in accordance with the legislation on medical secrecy and information protection (medical secrecy).

3.1.13. Provide the Customer with a direct familiarization with the dental outpatient card that reflects the state of their health, and issue to the Customer or its
to the legal representative, an extract reflecting the Customer's health status, types and volumes of paid services rendered, in accordance with the requirements of the current legislation of the Republic of Belarus. The procedure for issuing extracts from medical records is carried out in accordance with the decree of the President of the Republic of Belarus No. 200 of 26.04.2010 "on approval of the list of administrative procedures carried out by state bodies and other state organizations on citizens 'applications", established in the internal regulations For patients.

3.2. THE CONTRACTOR HAS THE RIGHT TO:
3.2.1. At its discretion, to change the price list of services. The price list is an official document of the Contractor and contains a full list of services that can be provided under this agreement.

3.2.2. Independently solve all issues related to the technique of treatment, the method of anesthesia, the selection of medicines and materials, the number of x-rays performed, the need for photographs and other diagnostic measures that the Contractor deems necessary for planning and conducting treatment of the Customer. If the Contractor does not have the appropriate technical capabilities, the Contractor reserves the right to refer the Customer to another healthcare organization.

3.2.3. in case of emergency conditions, the Contractor has the right to independently determine the scope of research and surgical interventions necessary for diagnosis, examination and medical care, including those not provided for in this agreement.

3.2.4. the Contractor and its authorized persons have the right to take photos and videos when providing services for monitoring or evaluating the quality of services provided. All photo and video materials and rights to them belong to the Performer. The customer accepts the condition that during the provision of services and related activities, photo and video recording will be carried out, using video cameras and microphones to obtain video information and record the resulting image and sound.

3.2.5. Require the Customer to comply with:
- schedule of procedures (if necessary and according to the doctor's indications);
- compliance with internal rules and regulations;
- strict compliance with the recommendations given by the attending physician, the mode of taking medications, the diet and other prescriptions.

3.2.6. Refuse admission to the Customer or unilaterally terminate treatment and / or examination, immediately notifying the Customer in the following cases:
- the presence of medical contraindications;
- if the Customer provides incomplete and / or inaccurate information related to the Customer's health;
- state of alcoholic, narcotic or toxic intoxication, incorrect behavior towards the staff;
- repeated delays at the reception;
- if the Customer's actions threaten the life and health of the staff;
- if it is impossible to establish therapeutic cooperation with the Customer, subject to strict compliance with the requirements of article 17 of the Law of the Republic of Belarus "on health care".
- if the required services are not included in the treatment plan specified in
dental outpatient card;
- insufficient competence or lack of the necessary technical capability to provide the required type of service;
- contradictions of this type of medical service to the doctor's moral principles;
- when the Client their treatment regimens, failure to follow Customer instructions (recommendations) the attending physician providing the service, the systematic absence (more than two times in a row) to receive, without good reason, if such termination of treatment and/or examinations not directly threaten the life of the Customer and the health of others. The Contractor shall not compensate the Customer the cost of treatment, made in advance, in accordance with the rules of item 2 of article 352 of GK of Belarus.
The contractor does not provide medical services if it is impossible to provide services safely, including if the doctor has identified the Customer's allergic reactions, contraindications or certain diseases (including acute inflammatory infectious diseases), a state of intoxication.

3.2.7. Postpone or cancel the treatment event, including-on the day of the procedure - if the Customer finds contraindications, both on the part of the oral organs and on the General condition of the body. Refuse to provide the service if the Customer identifies contraindications to it.

3.2.8. in the event of unforeseen complications that threaten the Customer's health during the examination and treatment, the Contractor has the right to change the nature of treatment, with the prior notification and consent of the Customer;

3.2.9. if the Customer is late for the reception by more than 20 minutes from the time appointed by the Contractor, assign the service to another day agreed with the Customer, taking into account its loading schedule.

3.2.10. if the clinical situation changes, change the plan and (or) terms of services/treatment with the consent of the Customer. And if the Customer does not agree with the proposed changes - to interrupt the provision of services/treatment and terminate the contract. If the Client does not object in writing, treatment continues under the new conditions.

3.2.11. in case of unexpected absence of a doctor on the day appointed for treatment/provision of services, the Contractor has the right to appoint another doctor for treatment/provision of services.

3.2.12. If the Customer refuses to receive the service and demands a refund of the money paid, deduct from the Customer the costs associated with the preparation of the service and the materials actually spent, if the service could not be rendered, or its provision was interrupted due to the fault of the Customer.

3.2.13. To terminate this agreement if Customer does not agree with the proposed By the treatment plan, its cost made by the Contractor to the treatment plan changes in content, timing and cost of the medical services, failing to provide this clinical case required by the Customer the service by the provider, if the Customer refuses to continue treatment, the systematic absence of the Customer at the reception without notice and without good reason, failure to comply with the Customer's medical recommendations and appointments, including the treatment regime, the violation of any terms of payment, specified in Chapter 4 of this agreement, as well as in case of violation by the Customer of clause 3.3. of this agreement.

3.2.14. Demand compensation for material losses from the Customer in case of damage to the Contractor's property
3. RIGHTS AND OBLIGATIONS OF THE PARTIES (CUSTOMER)
3.3. THE CUSTOMER UNDERTAKES TO:
3.3.1. Comply with the agreed terms and schedule of admission of medical specialists, and be
at the appointed time to receive services.

3.3.2. Show up for an appointment directly at the appointed time and notify the Contractor 24 hours in advance of the cancellation of the doctor's appointment. If you are late for more than 20 minutes, you must notify the Performer by phone about the impossibility of showing up for the reception and rescheduling the date and time of the reception.

3.3.3. pay the cost of the service in a Timely manner, in accordance with the price list approved at the time of rendering the services.

3.3.4. prior to providing the service, inform the specialist of all information about the presence of diseases, contraindications to the use of any medications or procedures, as well as other information that affects the treatment or the result of the service.
In cases of non-disclosure of this information, the Contractor disclaims responsibility for complications arising from these reasons, and the Customer is liable in accordance with the procedure established by the law of the Republic of Belarus.

3.3.5. Strictly observe and fulfill the preventive measures established by the doctor, as well as the requirements that ensure high-quality service provision (including informing the Contractor about acute and chronic diseases), instructions and recommendations that were issued to the Customer in the form of Memos, leaflets, etc.visual information or are reflected in the Customer's dental outpatient card by the doctor under the signature.

3.3.6. immediately notify the doctor of any changes in the state of health, complications or other deviations that have occurred in the course of treatment/provision of services, as well as of medications taken.

3.3.7. Coordinate with the doctor the use of any therapeutic drugs, medicines, medicinal herbs, etc.

3.3.8. Certify with a personal signature the facts of familiarization and consent with the treatment plan, the volume of services provided, medical recommendations, terms and cost of work, and the absence of complaints about the immediate results of treatment or services. Read and sign informed consent for medical interventions.

3.3.9. if any changes in the state of health, complications or other deviations, defects occur within the period set by the doctor, information about which is contained in the dental outpatient card, immediately contact the Contractor, without resorting to the help of other health organizations, otherwise the Contractor disclaims responsibility for the development of negative consequences.

3.3.10. Compensate for losses if the Customer causes damage to the Contractor's property.

3.3.11. If the customer refuses to continue treatment with the Contractor, the Customer must notify the Contractor (in writing) and terminate the contract, having previously paid for the services rendered and all costs actually incurred by the Contractor.
Systematic absence (more than two times in a row) to receive, without good cause, nor notification of the Contractor of the reasons for the absence, as evidenced by appropriate records in a dental medical card, is recognized By as the rejection of medical intervention within the meaning of article 45 of the law of Belarus № 2435-XII of 18.06.1993 "On health care".

3.3.12. in the event of a dispute between the parties to this agreement, there are complaints about the quality of services, go through the mandatory pre-trial dispute settlement procedure (dispute settlement procedure), regulated by the requirements of this agreement.

3.4. THE CUSTOMER HAS THE RIGHT TO:
3.4.1. Read the Contractor's information and documents related to the services provided.

3.4.2. to provide high-quality, timely and safe services for life and health, at a pre-agreed time and place.

3.4.3. Receive from the Contractor for review, upon prior request, in writing any information about the state of their health, the course of treatment, data from interim examinations, etc.in accordance with the procedure established by law and the Contractor.

3.4.4. Choose the day and time of appearance at the reception in accordance with the Contractor's work schedule and taking into account the employment of the Contractor's specialist by other consumers.

3.4.5. Reschedule a previously scheduled appointment to another time by notifying the Contractor no later than 24 hours before the scheduled time.

3.4.6. to receive information in an understandable form about the technology of providing the service, possible pain in the process of performing manipulations and interventions, possible consequences and complications, as well as about the availability of alternative types of such services, in order to ensure the right to information choice.

3.4.7. at any time before the delivery of the result of the work to him, refuse further treatment with mandatory payment for the treatment already performed. In this case the customer made a prepayment for the purchase of consumables and fabrication of any structures is not returned in accordance with the rules of item 2 of article 352 of GK of Belarus.

3.4.8. When detecting deviations from the terms of the contract, worsened result of work (service) or other defects in the performed works (delivered services), confirmed by results of the carried out quality control in accordance with clause 3.3.9 of this agreement or the conclusion it is judicial-medical examination, the Customer may opt to present to the Contractor one of the requirements:
- gratuitous elimination of shortcomings of the performed work (rendered service). Shortcomings of the work performed (service rendered) must be eliminated by the contractor within 30 calendar days;
- a proportionate reduction in the established price of the work performed (service rendered);
- gratuitous production of another item from a homogeneous material of the same quality or repeated performance of work (rendering of services), if possible. In this case, the Customer is obliged to return the item previously transferred to him by the contractor;
- reimbursement of expenses incurred by them to eliminate the shortcomings of the work performed (service rendered) by their own or third parties.
- termination of this agreement on the performance of work (provision of services) and refund of the amount paid for the work performed (service rendered), if the shortcomings of the work performed (service rendered) are not eliminated by the Contractor within a reasonable time. A reasonable period for eliminating the shortcomings of the work performed (service rendered) depends on the Customer's health condition, the period required for manufacturing the medical device, the doctor's work schedule, the Customer's visit schedule and is agreed by the Parties in writing.

3.4.9. If the Customer submits requirements related to the shortcomings of the work performed (service rendered), the Contractor, in accordance with the requirements of the Law of the Republic of Belarus of 09.01.2002 No. 90-Z (ed. of 29.10.2015) "on consumer protection", within 14 days, the quality of the result of the performed work is checked.
work (service rendered), in accordance with the regulations On the system of assessment and quality control of medical care, in force at the Contractor.

3.4.10. In case of detection of significant deficiencies in the work performed (service rendered), the Customer has the right to submit to the Contractor one of the requirements provided for in clause 3.3.8. of this agreement.

3.4.11. Require confidentiality of information about the fact of seeking medical care, diagnosis, condition (compliance with medical confidentiality), in accordance with the requirements of current legislation.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. the amount of the contract is determined based on the cost of medical services provided, based on the prices and tariffs in force at the time of payment, and the cost of materials required for their provision. The cost of services is determined by the treatment plan and is preliminary and can be changed by the Contractor unilaterally in the event of changes in the price list for medical services and (or) changes with the consent of the Customer of the treatment Plan.

4.2. The contractor is entitled by agreement with the Customer to increase the cost of services in the event of an unforeseen increase of costs for their provision, and if necessary change treatment Plan or perform additional actions related to medical conditions. If the Customer has not agreed to change the treatment Plan or perform additional actions related to medical indications that increase the preliminary cost of services, the Contractor has the right to unilaterally cancel the contract, and the Customer is obliged to pay the Contractor the cost of the services actually rendered.

4.3. the Customer, before the Contractor provides him with a paid medical service – consultation of medical specialists, makes 50 % (fifty percent) prepayment of the cost of services rendered, by depositing cash (by Bank card) to the Contractor's cashier, or by non-cash transfer to the Contractor's current (settlement) account via a terminal, Internet acquiring, or through the automated information system of the Unified Settlement and Information Space (AIS erip).

4.4. the Customer pays for other medical services (except for consultations of medical specialists) in the amount of 100% (one hundred percent) of the cost of services provided based on the prices of the current price lists of the Contractor immediately after the provision of medical services on the day of their provision or reception. The customer has the right to make advance payment for the Contractor's services.

4.5. as a security for the performance of this agreement, the Customer makes an advance payment for medical dental services for dental prosthetics (orthopedic dentistry) in the amount of 30% to 50% of the estimated cost of orthopedic services. The estimated cost of orthopedic services is determined by the current price list of the Contractor's prices on the day of approval and on the basis of the prepared treatment plan.

The contractor informs the Customer about the approximate cost of services, according to the treatment plan agreed between the parties, before the start of treatment, by signing the agreed treatment Plan or Informed consent by the parties. The final cost of services performed/rendered is set at the end of the work in accordance with the data specified in the Customer's dental outpatient card based on the prices and tariffs in force at the time of payment, as well as the cost of materials.
Final payment (based on the actual work done, services rendered) for service in prosthetic dentistry (dentistry orthotics) made by the Customer on the day of reception and delivery of finished orthopedic construction (denture) in the price list applicable on the day of acceptance of the work. The amount of the prepayment made is accepted as payment at the final settlement.

When the Client their treatment regimens, failure to follow Customer instructions (recommendations) the attending physician providing the service, the systematic absence (more than two times in a row) to receive, without good reason, produced by the Customer in advance, in accordance with the rules of item 2 of article 352 of GK RB is not refundable.

4.6. The payment procedure for dental implants (dental surgery):
- as a security for the performance of this agreement, the Customer makes an advance payment (before the intervention) or within 7 calendar days (after the intervention, solely by agreement of the parties), the amount of which is agreed upon at the preliminary consultation in accordance with the current price list (prices and tariffs) at the time of providing the service by signing the Customer's Informed consent to medical intervention;
- final payment (after the intervention) compared to dental implants, made by the Customer on the day of acceptance of the rendered services according to the price list applicable on the day of acceptance of the work. The amount of the prepayment made is accepted as payment at the final settlement.
When the Client their treatment regimens, failure to follow Customer instructions (recommendations) the attending physician providing the service, the systematic absence (more than two times in a row) to receive, without good reason, produced by the Customer in advance, in accordance with the rules of item 2 of article 352 of GK RB is not refundable.

4.7. the Cost of medical dental services for orthodontic treatment is agreed by the Parties before the start of medical measures. The cost of services is determined by the treatment plan and includes procedures performed by an orthodontist during the entire agreed treatment period: the cost of orthodontic equipment, consumables, and manufacturing of fixing devices.
Carrying out diagnostic measures, including: panoramic image, skull image in lateral, direct projections with cephalometric analysis; production of plaster models of the jaws, production of Set-up models, radiography of the joints of the lower jaw, hand, condylography, etc., is not included in the cost of orthodontic treatment and is paid by the Customer separately.
In the process of orthodontic treatment to hold intermediate diagnostic procedures necessary to implement orthopantomogram teeth (panoramic image) or x-ray of the skull (the skull in lateral projection) to determine the parallelism of the roots of teeth (indication), which are not included in the cost of orthodontic treatment and are charged additionally. Removal of the orthodontic structure (braces) and final diagnostics (panoramic image, image of the skull in one or two projections) in order to plan the retention period and determine the location of the rudiments of 8 teeth is not included in the cost of treatment and is paid by the Customer separately.

Pre-orthodontic preparation (tooth extraction, temporary crowns, oral sanitation, all types of periodontal treatment, soft tissue surgery (plastic frenulum of the tongue, vestibule of the oral cavity, frenulum of the upper and lower lip) is not included in the orthodontic treatment and is paid by the Customer additionally.
Oral cavity sanitation (treatment of caries and its complications), periodontal measures (SPO, vector therapy), carried out during the wearing of the bracket system, are paid additionally by the Customer.

Additional equipment (Gerbst apparatus, microimplants, disconnecting mouthguards, retention mouthguards) and some additional operations (compactsteotomy, exposure of the retented tooth, gingivectomy) are paid by the Customer additionally.
The initial cost of orthodontic treatment established and agreed with the Customer is indicative and is subject to clarification and change by the Contractor, depending on the increase or decrease in the expected duration of treatment, frequency of visits and cost of materials at the time of service provision.

4.8. as a security for the performance of this agreement, the Customer makes an advance payment for medical dental services for orthodontic treatment in 2 (two) stages:

- Stage 1 (before the installation of orthodontic equipment) - 30 % of the preliminary cost of services based on the prepared treatment plan according to the price list valid on the day of payment;

- Stage 2 (at the time of installation of orthodontic equipment) - 30 % of the preliminary cost of services based on the prepared treatment plan according to the price list valid on the day of payment;

- Stage 3 - final payment (based on the actual work done, services rendered) for service made by the Customer in equal monthly installments by the 30th of the month for the following months (12 months; 18 months; 24 months. – according to the payment schedule agreed by the parties) according to the price list applicable on the day of acceptance of the work.

If the work is submitted earlier than the deadline agreed by the parties (ahead of schedule) The customer makes the final payment on the day of delivery and acceptance of the work, regardless of the schedule agreed by the parties earlier (i.e. the installment period is adjusted by the parties in the direction of reduction).
The amount of the prepayment made is accepted as payment at the final settlement.

When the Client their treatment regimens, failure to follow Customer instructions (recommendations) the attending physician providing the service, failure to show for appointment without good reason made by the Customer advance payment, in accordance with the rules of item 2 of article 352 of GK RB is not refundable.

4.9. by agreement with the Contractor, the Customer, in accordance with the terms of the Provision on payment by installments for dental services, may be provided with payment by installments for dental treatment of teeth.

4.10. If there is a need to provide additional services based on the results of examination and treatment, the cost of services may be changed by the Contractor with the consent of the Customer, taking into account the specified diagnosis, the complexity of the operation and other treatment costs. These changes and additions are reflected in the dental outpatient card. The customer pays for additional actions (changing the treatment plan) of the Contractor.

4.11. the basis confirming the fact of rendering and acceptance of services and their volume by the Customer is an entry in the dental outpatient card. The warranty card can also act as an act of completed work (invoice, receipt, etc.).
5. FORCE MAJEURE CIRCUMSTANCES
5.1. the Parties shall not be liable for non-performance of their obligations under this agreement if this was caused by force majeure (force majeure) that directly affected the parties ' performance of their obligations under this agreement.

5.2. If the service was provided in accordance with the indications and in an amount adequate to the Customer's health condition at the time of the request, all adverse consequences of such service are considered as an unpredictable outcome (force majeure).
6. DISPUTE RESOLUTION PROCEDURE
6.1. in case of disagreement between the Contractor and the Customer regarding the quality of the service or other terms of this agreement, the parties resolve the dispute through pre-trial settlement, by writing to the Contractor.

6.2. Pre-trial dispute settlement Parties shall settle through mediation with the assistance of the mediator of the UPA "Center of mediation and negotiation (Republic of Belarus, Minsk) on the terms and in the manner prescribed by the legislation of the Republic of Belarus. The place of mediation is the city of Minsk and / or Brest. The procedure is in Russian.

6.3. in the event of a dispute, one Party sends a written proposal to the other Party to settle the dispute through mediation. The other Party shall notify the results of its consideration within 7 days from the date of receipt of the proposal.

6.4. if the Parties do not come to an agreement on the disputed issues through mediation, such dispute shall be resolved in court in accordance with the current legislation.

7. LIABILITY OF THE PARTIES
7.1. the Parties are responsible for non-performance or improper performance of the terms of this agreement in accordance with the legislation of the Republic of Belarus.

7.2. in case of failure to fulfill the obligations under this agreement, caused by the fault of the Customer, the Contractor is not responsible for any deterioration of the Customer's health.

7.3. in case of early termination of the contract at the initiative of the Customer for reasons beyond the Contractor's control, the Customer pays the Contractor for the services actually performed, as well as reimburses the losses actually incurred by the Contractor in accordance with the legislation of the Republic of Belarus.

7.4. If the customer is dissatisfied with the service provided, the Customer has the right to contact the Contractor in accordance with the terms of article 6 of this agreement and the requirements of the current legislation of the Republic of Belarus.

7.5. if the impossibility of performance arose due to circumstances for which neither party is responsible, the Customer shall reimburse the Contractor for the expenses actually incurred (paragraph 3 of article 735 of the civil code of the Republic of Belarus).

7.6. the Contractor is released from liability for non-performance or improper performance of this agreement if it proves that the reason for such non-performance (improper performance) was a violation of the terms of this agreement by the Customer.

7.7. Claims to the aesthetics of the after payment will not be accepted.

7.8. The contractor shall be liable:

7.8.1. For the quality of services provided/performed under this agreement (in accordance with approved standards and technologies), in accordance with article 8 of this agreement.

7.8.2. For causing harm to the Customer's health due to the fault of the Contractor's specialist.

7.9. the Contractor is not liable to the Customer, i.e. the Customer loses the right to make claims related to the shortcomings of the service provided, in the event of:

7.9.1. the Occurrence of material and moral damage due to the intent of the Customer, in particular, in case of deliberate non-compliance with the requirements that ensure high-quality provision of medical services, as well as violation of the terms of this agreement.

7.9.2. the occurrence of allergic reactions or intolerance to drugs and medical materials approved for use in the Republic of Belarus, the occurrence of side effects of medical intervention and complications resulting from constitutional and anatomical features of the body, if their presence and intolerance are not reflected by the Customer in the dental outpatient card.

7.9.3. occurrence of complications due to the Customer's fault (non-compliance with the doctor's recommendations, failure to comply with clause 3.3. of this agreement, etc.).
7.9.5. The occurrence of complications after the medical services in another health care facility.

7.9.6. Termination (non-completion) of treatment at the initiative of the Customer.

7.9.7. If the Customer has not provided reliable information about their health status, the presence of intolerance to drugs and materials, etc.

7.9.8. Occurrence of problems/complications and other side effects of medical intervention of a purely biological nature of the Customer's body in the Course of treatment/provision of the service or after its completion, which are not related to the violation of medical technologies by the Contractor, about which the Customer was warned in advance in Informed voluntary consent.
These complications and other side effects of medical intervention that have occurred due to the biological characteristics of the human body, and the probability of which the knowledge and technology used cannot completely exclude, are not disadvantages of the quality of services provided to the Customer, if these services are provided in compliance with all the necessary actions and conditions for services of this type.

7.9.9. In case of late notification of the Customer about any defects in treatment.

7.9.10. for the implementation of the conditions for the provision of medical services that the Customer agreed to before their provision and specified in the informed voluntary consent.

7.10. The customer is responsible:
7.10.1. For the accuracy of the information provided, accurate implementation of the doctor's recommendations and timely payment of services.

7.10.2. For non-performance or improper performance, violation of clause 3.3. of this agreement.

7.11. in case of situations that are not provided for in this agreement, the parties discuss them and make a joint decision in the supplementary agreement to this agreement.

7.12. the Contractor notifies the Customer that when providing medical services, the positive expected result of treatment, and even more complete recovery, as a result of the services provided, cannot be guaranteed. The success of medical interventions is evaluated by predicting the outcomes of various diseases, which are reported to the Customer orally/in writing and at the time of signing the Informed voluntary consent to medical intervention, which is an independent legal document.

7.13. Of Customer's breach of the rules of conduct in the medical organization of the Contractor, or failure to appear for the appointment without good cause and notice to the Contractor not later than 24 hours, failure to comply with the recommendations and doctor's prescriptions and Customer's breach of other obligations under paragraph 3.3 of this Agreement, constitute grounds for unilateral termination of the Contract by the Contractor and termination of warranty obligations for all previously rendered by the Contractor of paid medical services, if these actions are due to the Customer's own fault may cause the occurrence of factors that prevent the provision of safe and high-quality medical care.

7.14. in cases not stipulated in this article of the Agreement, the parties are liable in accordance with the legislation of the Republic of Belarus.
8. QUALITY OF SERVICES. GUARANTEES
8.1. The contractor guarantees the Customer quality services, ie the components of the service actions methods and properties appropriate for such mandatory service requirements, and in accordance with the technology provided for used in the provision of materials, preparations, tools, equipment.

8.2. The quality of medical services in the framework of this agreement means the totality of characteristics of medical services, reflecting the timeliness and necessity of medical services, their degree of compliance with clinical protocols and other regulatory legal acts in the field of health, and the degree of achievement of planned result of providing medical services based on the achievement of restoration of function of systems and organs, quality of life, reasonable cost of treatment, which corresponds to the full satisfaction of the Customer.

8.3. the Warranty period is the period during which, if a defect in the service provided is detected, the Customer has the right, at its own discretion, to submit the requirements set out in clause 3.5. of this agreement.

8.4. a Disadvantage is a non-compliance of the medical service provided with mandatory medical requirements and technologies, the possibility of which was not previously agreed with the Customer in Informed voluntary consent.

8.5. the Contractor undertakes to eliminate the shortcomings of poorly rendered services, if these shortcomings are detected and documented.

8.6. the Contractor sets warranty terms and service periods for services rendered, manufactured and sold products and goods in accordance with the current Regulations on the establishment of the warranty period for the provision of services and the requirements of the legislation of the Republic of Belarus.
Warranty periods and service life are set only for services / works that have a materialized result: fillings, prostheses, etc.
You can get acquainted with the Regulations yourself at the administrator.

8.7. the Warranty period and service life for the rendered medical services is set only by the Attending physician individually, based on the clinical situation of the Customer, and records it in the warranty card and (or) medical card (electronic medical card) Customer's.
8.8. Medical services, the warranty period and service life for which the attending specialist is not specified in the warranty card or in the Customer's dental outpatient card or other medical document individually for the Customer, have a reduced warranty period and service life of three calendar days, due to the fact that these medical services (medical manipulations) are associated with a high risk of complications after treatment and depend on the individual physiological characteristics of the Customer's body. Therefore, the defects resulting from the treatment of these diseases, after the expiration of the warranty period, the service life is eliminated on a reimbursable basis.

8.9. if the Patient insists on an undesirable, from the point of view of the doctor, method of treatment or use of the material (medicine), the warranty period and service life is set for 1 calendar day.

8.10. Warranty periods and service periods for certain types of work (services) due to their specifics can not be set. The list of these types of services is specified in the Regulations on the establishment of the warranty period for the provision of services.

8.11. if the Customer does not comply with the requirements specified in The regulation on the establishment of the warranty period for the provision of services, the Customer is deprived of the right to refer to shortcomings (defects) in the work that arose as a result of non-compliance with these requirements.

8.12. Warranty obligations are terminated (not retained/canceled) if the following circumstances occur during the warranty period, service life:
* the occurrence of new diseases, the development of existing diseases Or the occurrence of harmful external influences that directly or indirectly lead to changes in the teeth or surrounding tissues, including long-term use of medicines for the treatment of other diseases and which are not causally related to the actions of the Contractor;
• the Customer does not comply with the recommendations of the attending physician to carry out the necessary measures to preserve the results of services rendered (hygiene measures, care for prostheses, mandatory preventive examinations, etc. in accordance with established standards);
* non-compliance with the operating conditions of the result of work (service).
9. TERMS OF THE AGREEMENT. THE CONDITIONS FOR AMENDMENT AND TERMINATION OF THE CONTRACT
9.1. the Agreement comes into force from the moment of acceptance of this offer by an individual and is valid until the parties fully fulfill their obligations.

9.2. the Contractor is not responsible for the functioning of the Internet and the inability of an individual (including a Customer) to get acquainted with the information regarding this offer.

9.3. all additions and changes to this public offer Agreement are valid only if they are made in writing in the form of minutes of disagreements and / or additional agreements, signed and certified by authorized representatives of the parties, unless otherwise provided by this Agreement.

9.4. the Agreement may be terminated (without applying to the court with a corresponding claim) before the deadline for the parties to fulfill their obligations (ahead of time):

9.4.1. by agreement of the parties, settlements are made in accordance with the procedure and on the terms stipulated by the current legislation;

9.4.2. unilaterally by the Customer by submitting a written application at any time, notifying the Contractor at least 10 (ten) calendar days before the date of termination, paying the Contractor the actual costs incurred by the Contractor according to the price list.

9.4.3. if the Contractor refuses to perform this agreement unilaterally, due to the Customer's violation of the obligations assumed under the agreement and the Contractor's inability to fulfill the obligations under this agreement that arose due to the Customer's fault (if the Customer violates the internal regulations for patients, violates the working hours and appointments of the attending physician and medical personnel, if the Customer refuses to confirm voluntary informed consent to provide services, etc.), as well as if it is not caused by its violation, by sending a written notification to the Customer. The agreement expires on the date specified in the notification. At the same time, the refund of funds deposited by the Customer before the Contractor's unilateral refusal to perform this agreement is not made.

10. SPECIAL CONDITIONS
10.1. prior to the conclusion of this Agreement, the Contractor has notified the Customer in writing that non-compliance with the instructions (recommendations) of the Contractor (medical worker providing paid medical services), including the prescribed treatment regimen, may reduce the quality of the paid medical services provided, lead to the impossibility of its completion or negatively affect the health of the Customer.

10.2. all consequences of the medical service rendered in accordance with the indications and the volume adequate to the Customer's condition at the time of treatment, with its high-quality performance, are regarded as an unpredictable medical outcome.

10.3. by Entering into the Contract, the Customer confirms that he is informed that the Contractor is not responsible for non-performance (improper performance) of its obligations, if, with the degree of care and prudence required by the nature of the actions performed, he took all measures to properly perform the obligations, but the expected result was not achieved.

10.4. the Customer Hereby confirms that by accepting this agreement, he agrees and recognizes that he is bound to fulfill and comply with the terms of the agreement, as well as the conditions provided for in the above documents. Claims related to the reference to ignorance or lack of familiarization with these documents are not accepted.
11. FINAL PROVISIONS
11.1. in cases not stipulated by the terms of this agreement, the parties shall be guided by the current legislation of the Republic of Belarus.

11.2 Medical and other internal documentation of the organization, issued in electronic form, signed with a digital handwritten signature (i.e. the customer's signature made with his own hand, made with the help of appropriate software (including tablets, displays) to confirm the integrity and authenticity of the signed document in electronic form), is recognized as an electronic document equivalent to a paper document signed with a handwritten signature, and can be used in legal relations between the parties.

12. DETAILS OF THE PARTIES
12.1. The parties irrevocably agree details of the Customer to read the information provided to them when making a title page for the dental patient card and the Personal signature of the Customer to read the signature on the title page of the above mentioned cards in the "terms of a public agreement, familiar or internal Regulations for patients aware of."

12.2. Contractor's Bank Details:

Private medical unitary enterprise "Sonrisa»
Address: 220125, Minsk, Republic of
Belarus, 22-281 Gorodetskaya str.
UNP 190935027
№ BY25AKBB30120771400115500000 IN
JSC ASB Belarusbank, BIC AKBBBY2X

License of the Ministry of health of the Republic of Belarus no. M-6916 from 29.06.2011
Director ______________/Khomich E. V./
EXPERIENCE
The experience of the clinic's doctors is more than 10 years. All our employees have the first or highest category
High QUALITY
We use all the most modern methods of treatment and new products in the field of dentistry
Nice PRICE
Comparable to the cost of similar services in public clinics
SAFETY
Strict control system to ensure patient safety during admission
Make an appointment for a consultation by phone:

+375 (17) 224-02-24/+375 (29) 335-75-50

A team of qualified specialists will help you understand the state of the oral cavity, identify existing problems and offer solutions.

You can also ask a question or get an initial consultation remotely by filling out the form on the website. Our administrator will contact You and answer all your questions

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Gorodetskaya str., 22, Minsk (Vivaldi residential complex)
sonrisa.dentistry@gmail.com
+375 17 224-02-24
+375 29 335-75-50
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ЧМУП "Сонриса" / УНП 190935027
р/с: BY25AKBB30120771400115500000
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